Support people directly
AI-enabled services that expand access to trusted information, guidance, and support across an individual journey.
alongside labs
We begin with the need, then ask what AI now makes possible, and what it can make accessible at a cost and scale previously out of reach.
Bring us a field needOrganizations, frontline teams, and communities closest to society's most urgent challenges often understand exactly where existing services fall short and what better support could make possible. What they lack is rarely insight or commitment, but the technical imagination and capacity, implementation support and funding required to turn that knowledge into responsible, working AI systems that can expand reach and impact. alongside labs brings these conditions together. We start from recurring field problems and partner with you to co-design, build, deploy, and evaluate AI-enabled solutions in real-world settings, then adapt and scale what proves effective.
Where AI can be used in your mission
AI-enabled services that expand access to trusted information, guidance, and support across an individual journey.
AI-enabled systems that help frontline teams interpret information, coordinate services, and extend the reach of their work.
WAYA is being developed with a Kenyan field partner to explore trusted guidance, proactive follow-up, human support, service connection, and outcome measurement across an extended family-planning journey.
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Farmer.Chat lets smallholder farmers and extension agents ask farming questions by voice, text, or photo and receive answers drawn from curated agricultural content in their own language, across India, Kenya, Ethiopia, and Nigeria.
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PROMPTS provides personalized information and support to women in Kenya through SMS, with a recent GenAI integration demonstrating high-volume question answering and major response-time improvements.
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A multilingual classification system helps organize large volumes of caregiver questions and identify which require human review.
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Solar-powered acoustic devices and AI models detect sounds such as chainsaws, vehicles, or gunshots and alert conservation teams to possible threats.
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How familiar channels, connected to a responsible orchestration layer, can carry a complete journey rather than a single answer.
In development, not yet released
Why scattered individual AI use rarely becomes shared capability, and what a four-to-six-week sprint changes.
Explore the AI Capacity Sprint
We look for the intersection of four conditions: a consequential need, a clear role for AI, the foundations for responsible deployment, and a credible path into everyday use. Where these conditions align, discovery ends and co-design begins.
We listen across leadership, frontline teams, existing data, and the people affected, and define the need before anyone talks about tools. The output is a shared need statement, not an AI brief.
Communities and frontline teams are design partners, not research subjects. Together we map the whole journey, decide what must stay human, and set the language, consent, safeguards, and measures of success.
We configure or develop the components, content, integrations, human escalation, and monitoring the intervention needs. Context-specific parts stay visible instead of disappearing inside a generic product.
The intervention enters a defined setting with prepared staff, clear support routes, and stop conditions. Early deployment is deliberately bounded so the team can learn before expanding.
We assess technical performance, user experience, journey completion, and service outcomes, with evidence rigorous enough to trust and timely enough to improve the work.
If the work earns continuation, we identify what can be replicated, what must stay contextual, and which partner should carry the next phase. New context, new validation.
Bring a recurring need your team understands deeply, especially one where existing services, tools, or staffing models repeatedly fall short. You do not need to arrive with a technical solution.
Support the work between a promising need and a responsible, evidence-producing intervention: discovery, co-design, implementation, evaluation, reusable infrastructure, and the path beyond a pilot.